Main breaks and leaks
Water coming up through the road or running down the gutter. The caller gives the address and what they see, and the break lands on your map.
Water and sewer utilities
One main break. One ticket. Not forty calls.
OnMapIt answers your after-hours line with AI, puts every break, leak and backup on a live map, and texts your on-call operator until someone owns it.
- 01:52Call answered
- 01:52Break on the map
- 01:53Operator texted
- 02:0512 calls, 1 ticket
- 02:20Supervisor called
- 07:30On the record
The calls
The calls that come in after hours.
No water or low pressure
The first caller on the street creates the incident. Everyone after them hears that you already know, and their calls join the open ticket.
Sewer backups
A backup into a home is flagged high and goes to tonight's on-call operator with a one-tap link to acknowledge.
Hydrants, meters and manholes
A hit hydrant, a missing manhole lid or a leaking meter, each pinned to the address so the crew knows exactly where to go.
One night
One main break, start to finish.
A typical night with OnMapIt answering your after-hours line.
1:52 AM: A resident calls
Water is bubbling up through the pavement. The AI takes the address, what they see and a callback number.
1:53 AM: On the map, operator texted
The break appears on the live map, and tonight's on-call operator gets a text with a link to acknowledge.
2:05 AM: Twelve more calls, one ticket
Each neighbor hears that you're aware of it, and every call joins the same ticket.
2:20 AM: No answer? It keeps going
OnMapIt texts the next person on your list, then calls the supervisor with a spoken summary.
7:30 AM: Already on the record
Every call, text and status change is on the incident's timeline, ready for the morning meeting and your reports.
What changes
What changes for your team.
Sleep through the repeat calls
Your on-call operator gets woken for a new problem, not the twelfth call about the same one.
Customers know you're on it
An optional outage map on your website shows open breaks, without caller names or numbers.
The record is already written
Response times, call counts and a timeline for every break, with PDF export for your board or regulators.
Questions
What water and sewer utilities ask.
Something else on your mind? Call us at (606) 539-0802 or . We're happy to walk through your setup.
No. OnMapIt handles the calls from the public and the response to them: answering, mapping, alerting and the record. Your crews keep the tools they already use for the repair.
If you have someone on call for emergencies, OnMapIt can transfer calls that mention words like flooding, burst, gas, fire, explosion or injury straight to them instead of just creating a ticket. OnMapIt doesn't staff a call center, so the transfer always goes to your own people.
Yes. You can publish a read-only outage map and embed it on your website. Open incidents show while they're open and disappear when they're resolved.
Yes. You set who is on call each night and the order to contact people. With one operator, OnMapIt can fall back to a manager or backup if that person doesn't answer.
No. Customers call the number they already know. Your line forwards to OnMapIt after hours, or all day if you want it answering during business hours too, and TEKSwork sets it up.
Get started
Ready to stop missing incidents?
Reach out to TEKSwork for a personalized demo. No long contracts, no complicated onboarding.