About OnMapIt

Every call answered. Every problem on the map.

OnMapIt is after-hours call answering and dispatch software from TEKSwork. It answers your calls 24/7 with AI, puts every problem on a live map and alerts the right tech until someone responds.

See how it works

What it does

From the first ring to the finished job.

Answers every call

An AI phone line takes the caller's address, the problem and a callback number, day or night. Emergencies like gas or fire go to a live person.

Puts it on the map

Every call becomes an incident on a live map. Repeat calls about the same problem join the open one instead of piling up.

Gets someone moving

After hours, the on-call tech gets a text or call with a one-tap link to acknowledge. No answer, and it moves to the next person, then the manager.

Keeps the record

Every call, status change and note is timestamped, with reports on response times for billing, compliance and reviews.

Who it's for

Teams that get the call and send someone out.

OnMapIt fits any team whose work starts with a phone call about a problem at an address.

Utilities and public works
Water main breaks, sewer backups and service problems reported by the public, at any hour. An optional public map shows customers what's already being worked on.
Field service teams
After-hours service calls that need the on-call tech fast, with every visit documented from the first call to the finished job.
Teams with several divisions
From a single crew to several divisions, each with its own zones, settings and data.

Who makes OnMapIt

Built and supported by TEKSwork.

TEKSwork LLC is a business phone, IT and cloud communications company in Williamsburg, Kentucky, founded in 2004. TEKSwork builds OnMapIt, sets up each company's phone line and supports the teams that use it.

Visit tekswork.com

OnMapIt at a glance

Product: OnMapIt
What it is: After-hours call answering and dispatch software
Made by: TEKSwork LLC, Williamsburg, Kentucky
Built for: Utilities, public works and field service teams
Works on: Any web browser, and installs on phones like an app
Phone: (606) 539-0802 (TEKSwork)
Email: onsales@onmapit.com
Website: www.onmapit.com

Get started

Ready to stop missing incidents?

Reach out to TEKSwork for a personalized demo. No long contracts, no complicated onboarding.

(606) 539-0802