Downed trees and debris
A tree across the road at midnight. The caller gives the location, and the report is on the map before your crew lead picks up the phone.
Public works and city services
Every resident call answered, every report on the map.
Downed trees, flooded streets and dark signals don't wait for Monday. OnMapIt answers the after-hours calls with AI, puts each report on a live map and gets the on-call crew moving.
- 23:40Call answered
- 23:40Report on the map
- 23:41Crew lead texted
- 23:557 calls, 1 report
- 00:30Road cleared
- 08:00On the record
The calls
The calls that come in after hours.
Street flooding and storm drains
When a storm hits, calls about the same intersection join one report instead of burying your crew in duplicates.
Signals, signs and streetlights
A dark signal or a knocked-down stop sign goes to the right on-call person, with the exact location.
Potholes and road damage
Reports that can wait until morning are logged and on the map, so the day crew starts with a clean list.
One night
One downed tree, start to finish.
A typical night with OnMapIt answering your after-hours line.
11:40 PM: A resident calls
A tree is down across Oak Street. The AI takes the location, what's blocking the road and a callback number.
11:41 PM: On the map, crew lead texted
The report is on the live map, and the on-call street crew lead gets a text with a one-tap link to acknowledge.
11:55 PM: Six more calls, one report
Each driver hears that you're already aware, and the calls join the open report.
12:30 AM: Road cleared
The crew taps On Site, clears the road and marks the work complete from their phone.
8:00 AM: Ready for the morning
The supervisor sees every overnight report, who responded and how long it took.
What changes
What changes for your team.
Residents get a real answer
After hours, residents reach a line that answers and takes the details, not a voicemail box.
Storm nights stay organized
Repeat calls fold into one report per problem, all on one map.
Answers for council
Response times and report counts by type, with PDF export for meetings.
Questions
What public works teams ask.
Something else on your mind? Call us at (606) 539-0802 or . We're happy to walk through your setup.
Yes. Each team or division can have its own zones, settings and on-call schedule.
If you choose, calls that mention words like gas, fire, flooding, explosion or injury can be transferred straight to your on-call person instead of just becoming a ticket. That person is always on your staff, since OnMapIt doesn't run a call center.
Yes. You can publish a read-only map on your website that shows open reports, without caller names or numbers.
No. OnMapIt covers the calls, the alerts and the record. Your crews keep the systems they use for the work itself.
No. Residents call the number they already know. Your line forwards to OnMapIt after hours, or all day if you want it answering during business hours too, and TEKSwork sets it up.
Get started
Ready to stop missing incidents?
Reach out to TEKSwork for a personalized demo. No long contracts, no complicated onboarding.