Water leaks and floods
A leak from the unit above is flagged high and goes to the on-call tech with the property address.
Property management
Tenant emergencies at 2 AM, handled.
OnMapIt answers your after-hours maintenance line with AI, writes up each request with the property and the problem, and texts your on-call maintenance tech until someone responds.
- 01:15Call answered
- 01:16Request on the map
- 01:16Maintenance texted
- 01:252 calls, 1 ticket
- 02:05Leak stopped
- 09:00On the record
The calls
The calls that come in after hours.
No heat or hot water
A building-wide problem becomes one ticket. Every tenant who calls after the first hears that you're aware.
Lockouts and security
Calls are logged with the tenant's callback number, so the on-call person can call them back.
Gas and fire
Calls that mention gas, fire, explosion or injury can be set up to transfer straight to your on-call maintenance tech.
One night
One ceiling leak, start to finish.
A typical night with OnMapIt answering your after-hours maintenance line.
1:15 AM: A tenant calls
Water is coming through the ceiling. The AI takes the property address, the problem and a callback number.
1:16 AM: Maintenance tech texted
The request is on the map, and the on-call maintenance tech gets a text with a one-tap link.
1:25 AM: The tenant below calls too
They hear you're already aware, and the call joins the open ticket.
2:05 AM: Leak stopped
The tech taps On Site, stops the leak and marks the work complete.
9:00 AM: On the record
The property manager sees every overnight request with its times, ready for the owner report.
What changes
What changes for your team.
Tenants always get an answer
Every after-hours call is answered and written up, so no tenant is left with a voicemail.
Every property on one map
Requests are pinned to each building's address, so you see every open problem at a glance.
A history for every building
Each request keeps its timeline, ready for owner reports and reviews.
Questions
What property managers ask.
Something else on your mind? Call us at (606) 539-0802 or . We're happy to walk through your setup.
Yes. Each request is pinned to its property's address, so every building you manage shares one map and one record.
You choose. Calls that mention words like gas, fire, flooding, burst, explosion or injury can be transferred straight to your on-call maintenance tech or property manager. OnMapIt doesn't staff a call center, so that person is always on your team.
No. Tenants call the number they already have. Your maintenance line forwards to OnMapIt after hours, or all day if you want it answering during business hours too.
No. The text has a one-tap link to acknowledge. Techs use the app for the request details and status updates.
No. It covers the maintenance calls, the alerts and the record. Keep the software you use for leases and work orders.
Get started
Ready to stop missing incidents?
Reach out to TEKSwork for a personalized demo. No long contracts, no complicated onboarding.