No heat, no cooling
A customer with no heat at 3 AM reaches an answer, not a voicemail. The job is written up and on the map.
Field service companies
The after-hours call goes to the on-call tech, not voicemail.
For HVAC, plumbing, fire protection and other service teams. OnMapIt answers your line around the clock, writes up the job with the address and the problem, and texts tonight's on-call tech until someone takes it.
- 03:04Call answered
- 03:05Job on the map
- 03:05On-call tech texted
- 03:15Next tech texted
- 03:52Work complete
- 08:00Ready to invoice
The calls
The calls that come in after hours.
Leaks and backups
A burst pipe or a backed-up drain is flagged high and goes to the on-call tech with a one-tap link.
Alarms and fire systems
Calls that mention fire, gas, explosion or injury can be set up to transfer right away to your on-call tech or manager.
Routine service requests
Calls that can wait are logged with the caller's number, so the office starts the day with a clean list.
One night
One broken cooler, start to finish.
A typical night with OnMapIt answering your after-hours line.
3:04 AM: A customer calls
A restaurant's walk-in cooler stopped working. The AI takes the address, the problem and a callback number.
3:05 AM: On-call tech texted
The job is on the map, and tonight's on-call tech gets a text with a one-tap link to acknowledge.
3:15 AM: No answer? It keeps going
OnMapIt texts the next tech on the list, then calls the service manager with a spoken summary.
3:52 AM: Work complete
The tech taps On Site when they arrive and Work Complete when the cooler is running again.
8:00 AM: Ready to invoice
The office sees the whole job: the call, the alerts, and the arrival and finish times.
What changes
What changes for your team.
No more missed after-hours jobs
Every call is answered and written up, even at 3 AM.
Techs only get their calls
Tonight's on-call schedule decides who is contacted, in the order you set.
Billing has the facts
A timestamped record of every job, from the first call to Work Complete.
Questions
What field service teams ask.
Something else on your mind? Call us at (606) 539-0802 or . We're happy to walk through your setup.
No. OnMapIt covers the calls, the alerting and the record. Keep the scheduling and invoicing tools you use now.
Yes. Each team or division can have its own zones, settings and on-call list.
No. The text has a one-tap link to acknowledge. Techs use the app for the job details and status updates.
Yes. Your line forwards to OnMapIt after hours, or all day if you want it answering during business hours too, so customers call the number they know. TEKSwork sets it up.
If you want, calls that mention words like gas, fire, flooding, burst, explosion or injury can be transferred straight to your on-call tech or a manager instead of just becoming a ticket. OnMapIt doesn't staff a call center, so the person on the line is always yours.
Get started
Ready to stop missing incidents?
Reach out to TEKSwork for a personalized demo. No long contracts, no complicated onboarding.