Outages
The first calls from an area create the outage report. Everyone after hears that you're aware, so your line doesn't jam.
Electric and gas co-ops
When the lights go out, every call gets answered.
An outage means everyone calls at once. OnMapIt answers with AI, tells callers when you already know, puts every report on a live map and can transfer anything that sounds like danger to your own on-call staff.
- 21:12Outage reported
- 21:12Outage on the map
- 21:13Lineworker texted
- 21:2080 calls, 1 outage
- 21:24Gas call to your team
- 08:00On the record
The calls
The calls that come in after hours.
Downed lines and damaged poles
The location goes on the map and to tonight's on-call lineworker, flagged high so it doesn't wait behind routine reports.
Gas odors
You can have any mention of gas, fire or explosion skip the queue and transfer to your own on-call staff, so it never just becomes a ticket.
Flickering power and meter problems
Reports that can wait are logged on the map for the day crew, with the caller's number saved.
One night
One storm outage, start to finish.
A typical night with OnMapIt answering your after-hours line.
9:12 PM: The lights go out
A storm knocks out power on the east side. The first caller gives an address, and the outage appears on the live map.
9:13 PM: Lineworker texted
The on-call lineworker gets a text with a one-tap link to acknowledge.
9:20 PM: Eighty calls, one outage
Each member hears that you're aware of an outage in their area, and their calls join the open report.
9:24 PM: A gas call goes to your team
One caller smells gas near the meter. With emergency transfer turned on, that call goes straight to your on-call staff.
Next day: On the record
Every call, alert and status change is on the timeline, ready for your board and your reports.
What changes
What changes for your team.
Your lines stay open in a storm
Callers get an answer instead of a busy signal or a full voicemail box.
Dangerous calls stand out
With emergency transfer turned on, gas, fire and injury reports go straight to your on-call staff, not to the bottom of a list.
Members can check before calling
An optional outage map on your website shows open reports, without caller names or numbers.
Questions
What electric and gas co-ops ask.
Something else on your mind? Call us at (606) 539-0802 or . We're happy to walk through your setup.
No. OnMapIt handles the calls from members and the response to them: answering, mapping, alerting and the record. Your crews keep the systems they use for restoration.
If you choose, OnMapIt transfers calls that mention gas, fire, explosion or injury to your own on-call staff instead of creating a routine ticket. OnMapIt doesn't run a call center, so those calls always reach your people.
Yes. Each division can have its own zones, settings and on-call schedule.
Yes. You can publish a read-only outage map and embed it on your website. Open reports show while they're open and disappear when they're resolved.
No. Members call the number they already know. Your line forwards to OnMapIt after hours, or all day if you want it answering during business hours too, and TEKSwork sets it up.
Get started
Ready to stop missing incidents?
Reach out to TEKSwork for a personalized demo. No long contracts, no complicated onboarding.